March 25th, 2026. We’ve all been there. Too tired, lost or confused to show our face; online or in person. We’d rather hide on the sofa, make-up free, and hair tied up. Than to face a day of networking and repeated exposure the pained question, “What will you do next?” When we’re in a phase…
Category: Customer-connection
Meet People Where They’re At
The Skill That Changes Everything: Meeting People Where They’re at. For years, I believed I was simply blessed with a natural ability to read people. To sense the mismatch between someone’s words and their body language. To notice the pause before a sentence. To feel when someone was holding something back. But perhaps that isn’t…
The Quiet Strength of Being Human
February 9th, 2026. As weeks go, last week wasn’t one of my finest. But, in the storm, I learned something significant. I consider myself someone who can hold their **** together. I naturally explore root causes of any situation. Acknowledge that my way is not the only way, and do my best to see problems…
DUSTIE HOUCHIN 